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When Washington Mutual
(commonly known as WaMu)
went defunct in 2008
—as did 2008 other banks—
the branch in Belmont Shore
re-branded as
and one of its tellers
was named Kathy
To say she was beloved
by her colleagues
is gross understatement:
Middle-aged Kathy
began working for CHASE
as a teenager
and she knew everything
anyone needed to know
about the bank's operations
Every fellow employee
—including the bank officers—
would seek her advise
at one time or another
YET
the most stunning thing
about Kathy was her aura
of friendliness
and accessibility
by everyone
who banked there
***
The reason this page is entitled
Memories Of Kathy Chase
is because
the first employee
I encountered
on the day
I resolved
my property tax nightmare
was someone I will call
"Kathy's cousin"
BUT
unlike Caucasion
middle-aged Kathy,
her "cousin"
was a thirty-something
Black man
who helped me
far beyond the call of duty
What specifically about him
reminded me of Kathy was
how many of his fellow
tax-office employees
sought his help
But
they ALL did so
while this young man
was dealing face-to-face
with ME
His 5-star level
of institutional knowledge,
and patience and
need to keep
his co-workers satisfied
marveled the hell out of
Mr. Oliverio
***
Upon arriving home
and hearing
the yada-yada-yada
version of ending
my tax nightmare,
my better half said
"Why didn't you get his name?"
Of course, I had known
the given name
of this gentleman
during the course
of our 1-hour
interaction
but
—to be Biblically blunt—
I ask this question:
How many people
ended up asking the Apostles
about their leader
Is his name Yahweh,
Billy, Nicki, or Jessie?
In closing all I would say
to "Kathy's cousin" is
my gratitude to you
cannot be measured
and
my only wish is that
every financial institution
should employ
one of your "cousins."
***
© PAUL OLIVERIO ©
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